An emergency alert system can provide safety and security for seniors while allowing them to live independently. Most of these systems consist of a button on a pendant worn around the neck or wrist and a device hooked into the telephone system. Before you enroll your parents or loved ones in one of these programs, there are a few things you need to know.

Contract terms
Check into the terms of the contract. Read the fine print. Some contracts last for three years, even if the person moves into a care facility or dies. Some will let you cancel the contract, but require six months notice.

Select the services
Most systems offer multiple services. People tend to think of the fall sensor alert when they think of these services because of a popular advertisement. The devices also offer speaker phone functions with remote dialing and answering, reminder services, two-way voice communication, smoke detection, gas detection, medication dispensers, door and window contacts, and motion sensors.

Power
Does the system have a battery backup? How long with the batteries last, in the event of an extended power outage?

Talk to the sales people
Call the company. Find out if the sales pitch is high-pressure. Don’t give your relatives’ phone number until you’ve made the decision. Seniors may be confused, if the sales person says they’ve talked with you and you want them to order the system. If you are uncomfortable with the sales pitch or people, select another company.

Pricing
Check on the pricing for the features you want. Prices vary between companies and between plans for the same company.

Customer Service
Call the service center before you sign up for the service. Are they responsive? Do the customer representatives sound as if they care about the customer?

Complaints
Check with the Better Business Bureau and other consumer organizations for complaints against the company you’ve selected.

Payment
Use a credit card rather than have a deduction from your bank account. In case of a payment dispute, the credit card company can withhold payment and handle any problems.

Talk to your parents
The hardest part of the process may be to convince your parents that the service will be beneficial to them. Explain the features of the system.  Show them how the system will let them maintain their independence and allow them to stay in their own house longer. Also tell them that it’s more for your peace of mind than anything else. Let them think they are doing it for your benefit.

Train your parents
Show them how to use the system. Help them practice using the various features.  Once a good system is in place, you and your parents will be able to rest easier.

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